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Guarantees
and obligations, after-sales service of Artmash equipment
GUARANTEES

Warranties and Obligations

Artmash provides a 1-year warranty on all of its equipment purchased in a complete set: pellet and feed pellet mills, straw and grain choppers, feed mixers, precision loading augers, pellet coolers, and log splitters.

In case of damage, loss or wear of the part, you can order a new one, both under warranty and in the format of after-sales service.

The warranty period starts from the moment you receive your purchase at the factory or at the office of the transport company. The warranty does not apply to consumables that wear out during normal use: the racks and gears of the wood splitter, the matrix and rollers of the granulator.

Discover the obvious and provable factory marriage - send a new part for free. If the cause of the breakdown is equally likely to be improper use, such a case is not considered a warranty.

The consumables worn out too quickly, and you acted in strict accordance with the product passport - call and we will deal with the situation together.

In practice, the procedure for replacing a defective part is as follows:

  1. It is necessary to contact our manager by phone and talk about the problem.
  2. You will be asked to send photos or video materials that confirm the marriage.
  3. The manager together with the specialist will determine the cause of the breakdown. In case it is impossible to recognize it by video / photo, the buyer sends or brings the damaged part himself.

If, after determining the cause of the breakdown, it turns out that this is a factory defect, with a valid guarantee we will replace the part with a new one for free. If the reason was improper use (operating modes and conditions did not correspond to those specified in the equipment passport), we will advise you on the rules of connection and operation, and make a new part for the buyer's money.

The manager, having received a text message from the buyer regarding the problem, will respond to the request within 24 hours (except weekends and national holidays). If the client contacts the company by phone - on the same day we determine whether to send us the broken node.

Experts will be able to proceed with the inspection of the breakdown immediately upon receipt (depends on the time that will be spent on the delivery of the parcel by the transport company). The period of manufacturing a part for the replacement or repair of the equipment itself is up to 7-10 days, it depends on the workload. If a new part is in stock, we ship the replacement the next day.

The warranty does not apply to equipment in the following cases:

  1. If a breakdown occurs due to non-compliance with the operating instructions.
  2. With self-repair or replacement of parts with analogues from other manufacturers.
  3. When overloading and careless handling of equipment, ignoring the rules described in the product passport.

Also, the warranty does not apply in the event of equipment breakdown due to natural phenomena and operation of the unit in inappropriate conditions.

After-sales service

In Artmash, customers can order consumables / components for purchased equipment (dies, granulator rollers, grids for choppers, gears and log racks), as well as all types of spare parts (electrics, bearings, etc.) even if more than 1 year has passed since the acquisition.

If the purchased model has ceased to be produced, at the request of the client, the necessary parts and consumables are still manufactured.

The company Artmash in the market since 2005. During this time, customer comments helped us improve each piece of equipment, as well as launch new models.

We are always open to dialogue and provide all kinds of help before and after the purchase of our installations.